Privacy Policy

This policy concerns the way that Brilliant Energy LLC treats personal information, including information about your past use of Brilliant’s services. Personal information is information about you that is personally identifiable such as your name, address, email address, or phone number, and that is not otherwise publicly available.

How We Collect and Use Personal Information

Some personal information must be supplied in order to establish an account for you. We collect this personal information in a number of ways, including your input at our website, via regular US mail, and via telephone. To establish your account, we may ask you to provide information including, but not limited to, your name, address, telephone number, e-mail address, social security number, birth date, government-issued identification number, credit card number plus facts about your energy use, your home, your age, gender, and family size. This information is used to provide service to you, to send you invoices for the services provided, to contact you and to conduct research.

Confidentiality

We do not knowingly reveal any personal information that is provided by customers to any third party except as revealed in this Brilliant Energy Privacy Policy.

Brilliant does not and will not rent, sell, or share personal information with other people or nonaffiliated companies except to provide services you have requested except when we have your permission or in the following circumstances:

• In response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
• When it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Brilliant’s terms of use, or as otherwise required by law or a regulatory entity.
• Brilliant reserves the right to transfer any information we have about you if we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through our website or other means in a manner that is consistent with this Privacy Policy and with applicable laws and regulations.

Information That Is Not Personally Identifiable

When you visit our website, we may also collect other information which does not identify you personally. This information tells us such things as how many users visit the website and which pages they choose to access. This information assists us with maintaining and designing a user-friendly website for you to use. This information is collected through technology commonly called “cookies”.

This information includes: click-stream data, HTTP protocol elements, search terms and HTTP cookies. To assist customers with technical problems, we may also collect local web configuration information including browser type, operating system and browser settings.

In addition, the web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you are running, the IP address assigned to your computer or internet connection, and the address of the website, if any, which referred our to our website. Our technical staff may also use this information to assist customers with technical problems.

From time to time, Brilliant may use customer information in new, unanticipated and not previously disclosed ways. If our information practices change in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how information is used, check back at our website periodically.

Cookies

Brilliant uses browser cookies to enhance your experience and make your use of the website more efficient. Browser cookies are bits of text that are placed on your computer hard drive when you visit certain websites. We utilize browser cookies to tell us, for example, if you are a new visitor or have visited our website before.

Browser cookies may enhance the online experience by saving your preferences while you visit the website. You can find information on popular browsers and how to adjust your cookie preferences at the following software websites:

Microsoft Internet Explorer

Mozilla Foxfire

We may also utilize cookies on our website to enhance your online experience. Certain online service processes available to residential and business customers require the use of cookies to be fully operational. If you reject all cookies, you will not be able to use our online applications that require you to log in. Other information on the website, however, may still be accessed.

Sending Advertisements

We may send periodic e-mails informing customers of offers related to a service they requested. Customers may not be able to choose to unsubscribe to certain mailings to the extent the mailings are considered an essential service or required communication.

Individuals who do not wish to receive Brilliant Energy’s promotional e-mails on new products and services may contact Brilliant at 1-877-789-8801.

Children Not Allowed to Use Website

The Brilliant Energy website is intended only for adult use and is not directed toward children under the age of eighteen. If you are under eighteen, you are not eligible to use the Brilliant website. If you believe that we have collected personal information from children under eighteen, please notify us immediately so that we may take steps to delete that information.

A Warning About E-Mail

We may send you occasional e-mails providing energy-saving ideas and other useful information, updates concerning our services, and special offers. We may also call you from time to time.

We will not send you an e-mail asking you to reply with personal or account information, or threatening to disconnect or close your account if you do not take the immediate action of providing personal of account information. If you receive such an email, it is likely that you have received an attempted theft of your identity commonly called “phishing”. If you are concerned about clicking links provided within an e-mail sent by Brilliant, we strongly recommend that you open your web browser and manually input the address for our web site. Doing so will ensure that you do not open some third party website disguised to look like ours.

For more information about “phishing” and safe surfing, you should visit the Federal Trade Commission website at www.ftc.gov .

Third Party Links

The Brilliant website may contain links to third party websites that are not subject to the Brilliant Energy privacy policy. If you visit these websites, we encourage you to read their privacy policies before providing any personal information.

State Law

You may have privacy rights under applicable state law in addition to those outlined in this privacy policy.

Effective Date and Changes to Our Privacy Policy

We reserve the right to alter or amend the Brilliant Energy Privacy Policy at any time and without prior notice to you in order to reflect changes in our online information practices.

We recommend that you periodically check this website so that you may be kept informed regarding any changes in this Privacy Policy. You should also visit our Terms of Use in addition to this Privacy Policy each time you visit the Brilliant Energy site.

Contact Us

If you choose to e-mail us through the Contact Us link on the website, you will be asked to provide information such as your name and e-mail address so that one of our employees can respond to your questions and comments. If you choose to submit your questions via US mail, they can be mailed to:

Brilliant Energy LLC
800 Wilcrest Drive, Suite 109
Houston, TX 77042